Privacy Policy

At Spartan Painting LLC, accessible from https://spartanpainting.net, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Spartan Painting LLC and how we use it. We are committed to transparency, compliance, and securing the data you trust us with, whether you are seeking residential painting services, commercial estimates, or applying to join our local workforce.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at spartanpaintingsa@gmail.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on this website. This policy is not applicable to any information collected offline or via channels other than this website (e.g., in-person estimates or paper applications), except where explicitly noted.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you submit an estimate request or career application form on our website, you explicitly consent to the collection, processing, and use of your information as described below. If you do not agree with these policies, please do not use our forms or submit personal details.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you fill out our estimate request forms, career forms, or interact with our site, we collect:

• Identity & Basic Info: Full Name, First Name, Last Name, and address mapping details.
• Contact Details: Email Address, Phone Number, Mailing Address, and Service Address.
• Project Specifics: Type of painting service needed (e.g., Interior Painting, Exterior Painting, Cabinet Refinishing, Commercial Painting, Deck & Fence Staining, Drywall & Carpentry Repairs), project scope details, and source dropdown ("How did you hear about us?").
• Employment Profile (Careers): City of residence, driver's license status, work availability, and detailed painting experience.
• Technical Identifiers: IP addresses, browser types, referral paths, pages visited, and timestamps recorded automatically through cookies and log files.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and scheduling services.
• Improve, personalize, and expand our website content, styles, and user flow.
• Understand and analyze how visitors find and interact with our website, so we can improve page load speeds and overall performance (using tools like Google Analytics).
• Develop new products, services, features, and custom styling enhancements.
• Communicate with you, either directly or through our integrations, including for customer service, scheduling estimates, project updates, and follow-ups.
• Process your estimate requests and coordinate on-site visits throughout San Antonio, TX and the surrounding communities we serve.
• Evaluate job applications, check credentials, and contact applicants for interviews.
• Send you emails or SMS messages regarding your project status, schedule, or administrative requirements, if you have opted in.
• Ensure security and prevent fraudulent activity on our forms.

4. Log Files, Cookies, and Analytics

Spartan Painting LLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Like many other websites, we utilize cookies and web beacons. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to improve the user's experience by customizing our web page content based on visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options.

5. SMS/Text Message Consent (TCPA Compliance)

We value your communication preferences. In compliance with the Telephone Consumer Protection Act (TCPA) and mobile carrier guidelines, we strictly regulate our mobile communications:

• Opt-In Consent: By checking the consent box on our estimate request or careers application forms and providing your phone number, you explicitly consent to receive text messages from Spartan Painting LLC for scheduling estimates, coordinating job starts, project updates, and business communications.
• No Third-Party Sharing: Your SMS opt-in consent and phone number will NOT be shared, sold, rented, or leased to third parties, affiliates, or partners for marketing or promotional purposes. Your mobile data remains strictly confidential and is used solely to facilitate your services with Spartan Painting LLC.
• Opt-Out Policy: You can opt-out of text communications at any time. Simply text "STOP" in reply to any text message you receive from us. Upon receiving your request, we will send you a final text to confirm you have been unsubscribed, and will cease all SMS text communications.
• Rates: Standard message and data rates may apply depending on your mobile plan. Text volume varies depending on active projects.

6. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For estimate requests, this typically means retaining details to coordinate warranties and customer service. For career applications, details are stored during active hiring cycles or as long as permitted under employment records laws.

We implement comprehensive technical, physical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. All forms submitted through our website are transmitted securely using HTTPS encryption. Access to your personal data is restricted to authorized personnel who need the information to perform specific painting services or manage administrative duties.

7. Third-Party Integrations and Links

To deliver a seamless, premium service, our website utilizes standard industry integrations to manage estimate leads and client communications. This includes secure form handling and delivery through our hosting platform, professional estimating and quoting software, and a customer relationship management (CRM) system for database management and SMS tracking. When you submit information on our forms, the data is securely routed to these third-party platforms.

This website may also contain links to other websites, such as local chambers of commerce or review platforms like Google. Our Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party servers for more detailed information.

8. State-Specific Privacy Disclosures

As a locally owned business serving San Antonio, TX, we comply with applicable state consumer privacy laws and respect your rights regarding your personal information:

• Right to Know: You have the right to request what personal information we collect, use, and process.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain legal exceptions (such as maintaining active warranty records or contract compliance).
• Right to Correct: You have the right to request correction of inaccurate personal details.
• No Sale of Data: Spartan Painting LLC does not sell, trade, or transfer your personal data to third parties. We do not participate in targeted behavioral advertising.

If you make a request to exercise these rights, we will verify your identity and respond within 45 days. If you would like to exercise any of these rights, please contact us.

9. Children's Privacy

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Spartan Painting LLC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions or comments regarding this Privacy Policy, our use of cookies, or your rights, please reach out to us:

• Spartan Painting LLC
• Owner: Carlos Estrada
• Phone: (210) 218-3725
• Email: spartanpaintingsa@gmail.com
• Address: 160 Harley Hay, Cibolo, TX 78108